HappyFox vs Kayako
How do HappyFox and Kayako compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared Rocket.Chat to Kayako so that you can choose which is best for your business.
See how Rocket.Chat and Kayako compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $175.00 | - |
| Seats Included | 5 | - |
| Annual Price (based on 20 seats) | $8,400.00 | - |
| Live Chat | ||
| Visitor Details | No | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | No | Yes |
| Live Translation | No | No |
| Transcripts | No | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | No |
| Customer Ratings | No | No |
| Routing rules | No | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | No |
| Shortcuts / Canned Responses | No | No |
| Tags / Segments | No | Yes |
| Custom Fields | No | No |
| Private Notes & Mentions | No | Yes |
| Reminders | No | No |
| API | Yes | No |
| Visitor Blocking | No | No |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | No | Yes |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | No | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Rocket.Chat is an open-source team communication and collaboration platform that offers real-time chat, video conferencing, and file sharing functionalities. It enables teams to communicate and collaborate effectively, both within the organization and with external stakeholders. With its user-friendly interface and extensive customization options, Rocket.Chat allows businesses to tailor the platform to their specific needs and branding.
As an open-source solution, Rocket.Chat provides businesses with the flexibility to host the platform on their own servers, ensuring data privacy and security. It also offers integration with various third-party tools and services, allowing seamless workflow integration and enhancing team productivity. Overall, Rocket.Chat is a versatile and scalable solution for businesses seeking to improve team communication, foster collaboration, and enhance productivity across the organization.
Kayako is a customer service and helpdesk software that enables businesses to provide efficient and personalized support to their customers. It offers a unified inbox to manage customer inquiries from various channels, such as email, live chat, and social media, in one centralized platform. With features like ticket management, automation, and customizable workflows, Kayako streamlines customer support processes and ensures timely resolution of customer issues. The software also includes a knowledge base to create self-service resources for customers, empowering them to find answers to their queries independently.
Kayako's collaborative tools facilitate internal communication and teamwork among support agents, ensuring seamless collaboration in resolving complex customer cases. The platform's reporting and analytics capabilities provide valuable insights into support team performance and customer satisfaction, enabling businesses to continuously improve their support operations. With its user-friendly interface and focus on customer-centric support, Kayako is a valuable solution for businesses seeking to deliver exceptional customer service and build lasting customer relationships.
How do HappyFox and Kayako compare? Find out which is best for your business in our customer-service software comparison.
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