Compare Rocket.Chat vs User.com

Looking for the software that is right for you? We've compared Rocket.Chat to User.com so that you can choose which is best for your business.

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Comparing Rocket.Chat and User.com

See how Rocket.Chat and User.com compare side-by-side across pricing and features.

Feature
Rocket.Chat Logo
Rocket.Chat
User.com Logo
User.com
Pricing
Highest Plan $175.00 -
Seats Included 5 -
Annual Price (based on 20 seats) $8,400.00 -
Live Chat
Visitor Details No Yes
Triggers / Popups Yes Yes
Web SDK Yes Yes
Message Preview No Yes
Live Translation No No
Transcripts No Yes
Customization Yes Yes
Co Browsing No No
Multi-site No No
Remove Branding Yes Yes
Multi-lingual Yes No
Shared Inbox
Cloud-Hosted Yes Yes
Mobile Apps Yes Yes
Desktop Apps No No
Customer Ratings No No
Routing rules No Yes
Multi-channel (Facebook, Twitter, etc.) Yes No
Shortcuts / Canned Responses No Yes
Tags / Segments No Yes
Custom Fields No Yes
Private Notes & Mentions No No
Reminders No No
API Yes Yes
Visitor Blocking No Yes
Forms No No
Self-Service
Knowledge Base No Yes
Help Widget No Yes
Chatbots
Chatbot Builder No Yes
Input Fields No No
Branching No Yes
Keyword Triggers No No
Semantic Intent No No
AI
Conversational AI No No
Generated Responses No No
Operator Assistant No No
Campaigns
Transactional Email No No
Broadcast Email No Yes
Workflows No No
Pricing Page Pricing Pricing

What is Rocket.Chat?

Rocket.Chat is an open-source team communication and collaboration platform that offers real-time chat, video conferencing, and file sharing functionalities. It enables teams to communicate and collaborate effectively, both within the organization and with external stakeholders. With its user-friendly interface and extensive customization options, Rocket.Chat allows businesses to tailor the platform to their specific needs and branding.

As an open-source solution, Rocket.Chat provides businesses with the flexibility to host the platform on their own servers, ensuring data privacy and security. It also offers integration with various third-party tools and services, allowing seamless workflow integration and enhancing team productivity. Overall, Rocket.Chat is a versatile and scalable solution for businesses seeking to improve team communication, foster collaboration, and enhance productivity across the organization.

What is User.com?

User.com is an all-in-one marketing automation and customer engagement platform that empowers businesses to create personalized and automated marketing campaigns. The platform offers a suite of tools, including email marketing, live chat, CRM, automation workflows, and more, to engage with customers across multiple channels. User.com's automation capabilities enable businesses to nurture leads, onboard new customers, and deliver targeted content, ensuring a seamless and personalized customer journey.

With its powerful segmentation and targeting features, User.com allows businesses to tailor their marketing efforts to specific customer groups, improving customer engagement and conversion rates. The platform's analytics and reporting tools provide valuable insights into marketing performance, customer behavior, and lead generation, enabling data-driven decision-making to optimize marketing strategies. User.com is a versatile solution for businesses seeking to enhance customer engagement, automate marketing processes, and deliver exceptional customer experiences across various communication channels.

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