Zendesk vs Userlike
How do Zendesk and Userlike compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared Salesforce Service Cloud to Userlike so that you can choose which is best for your business.
See how Salesforce Service Cloud and Userlike compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $330.00 | $320.00 |
| Seats Included | 1 | 10 |
| Annual Price (based on 20 seats) | $79,200.00 | $5,120.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | Yes | No |
| Live Translation | No | Yes |
| Transcripts | Yes | No |
| Customization | Yes | Yes |
| Co Browsing | No | Yes |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | No | No |
| Desktop Apps | No | No |
| Customer Ratings | No | Yes |
| Routing rules | Yes | Yes |
| Multi-channel (Facebook, Twitter, etc.) | No | Yes |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | No | Yes |
| Custom Fields | No | Yes |
| Private Notes & Mentions | No | Yes |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | Yes | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | No |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | Yes | Yes |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | Yes | Yes |
| Operator Assistant | Yes | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Salesforce Service Cloud is a leading customer service and support platform that helps businesses deliver exceptional customer experiences. As part of the Salesforce ecosystem, Service Cloud provides a unified platform for managing customer inquiries from various channels, including email, phone, social media, chat, and more. With its robust ticketing system, businesses can efficiently track and resolve customer issues, ensuring timely and personalized support. Service Cloud's intelligent automation capabilities automate routine tasks and workflows, streamlining support processes and freeing up agents to focus on more complex customer needs.
The platform also offers a self-service portal and knowledge base, empowering customers to find answers to common questions independently. Salesforce Service Cloud's powerful analytics and reporting tools provide valuable insights into support team performance, customer satisfaction, and case resolution times, enabling businesses to continuously improve their customer service operations. With its extensive customization options and seamless integration with other Salesforce products, Service Cloud is a comprehensive solution for businesses seeking to elevate their customer support and deliver outstanding service at scale.
Userlike is a live chat software designed to facilitate real-time communication between businesses and their website visitors or customers. With its customizable chat widget, Userlike enables businesses to offer instant support and assistance, enhancing customer satisfaction and engagement. The platform also provides features like chatbot integration, allowing businesses to automate routine inquiries and provide quick responses even outside of business hours.
Userlike's analytics and reporting tools offer valuable insights into chat performance, customer interactions, and agent productivity, empowering businesses to optimize their customer support operations. Suitable for businesses of all sizes, Userlike helps companies deliver personalized and efficient customer service, fostering lasting customer relationships and driving business growth.
How do Zendesk and Userlike compare? Find out which is best for your business in our customer-service software comparison.
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