Zendesk vs ZoomInfo
How do Zendesk and ZoomInfo compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared Salesforce Service Cloud to ZoomInfo so that you can choose which is best for your business.
See how Salesforce Service Cloud and ZoomInfo compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $330.00 | - |
| Seats Included | 1 | - |
| Annual Price (based on 20 seats) | $79,200.00 | - |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | No |
| Web SDK | Yes | No |
| Message Preview | Yes | No |
| Live Translation | No | No |
| Transcripts | Yes | No |
| Customization | Yes | Yes |
| Co Browsing | No | Yes |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | No |
| Mobile Apps | No | No |
| Desktop Apps | No | No |
| Customer Ratings | No | No |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | No | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | No | No |
| Custom Fields | No | No |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | Yes | No |
| Visitor Blocking | Yes | No |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | No |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | Yes | Yes |
| Input Fields | No | No |
| Branching | No | Yes |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | Yes | No |
| Operator Assistant | Yes | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Salesforce Service Cloud is a leading customer service and support platform that helps businesses deliver exceptional customer experiences. As part of the Salesforce ecosystem, Service Cloud provides a unified platform for managing customer inquiries from various channels, including email, phone, social media, chat, and more. With its robust ticketing system, businesses can efficiently track and resolve customer issues, ensuring timely and personalized support. Service Cloud's intelligent automation capabilities automate routine tasks and workflows, streamlining support processes and freeing up agents to focus on more complex customer needs.
The platform also offers a self-service portal and knowledge base, empowering customers to find answers to common questions independently. Salesforce Service Cloud's powerful analytics and reporting tools provide valuable insights into support team performance, customer satisfaction, and case resolution times, enabling businesses to continuously improve their customer service operations. With its extensive customization options and seamless integration with other Salesforce products, Service Cloud is a comprehensive solution for businesses seeking to elevate their customer support and deliver outstanding service at scale.
ZoomInfo is a comprehensive B2B (business-to-business) data platform that provides businesses with access to a vast database of company and contact information. It offers accurate and up-to-date data on millions of companies and professionals, enabling businesses to identify potential leads, target key decision-makers, and conduct market research. ZoomInfo's data enrichment and verification processes ensure high-quality data, helping businesses improve their sales and marketing efforts by providing accurate and reliable information.
With its advanced search and filtering capabilities, ZoomInfo allows businesses to narrow down their target audience based on specific criteria, such as industry, company size, job title, and more. The platform also offers features like email marketing and outreach tools to support lead generation and engagement. Overall, ZoomInfo is a valuable solution for businesses seeking to enhance their B2B sales and marketing strategies through data-driven insights and precise targeting.
How do Zendesk and ZoomInfo compare? Find out which is best for your business in our customer-service software comparison.
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