HelpWise vs Acquire
How do HelpWise and Acquire compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared Smartsupp to Acquire so that you can choose which is best for your business.
See how Smartsupp and Acquire compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $60.00 | $2,045.00 |
| Seats Included | 3 | 1 |
| Annual Price (based on 20 seats) | - | $34,800.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | No |
| Message Preview | No | Yes |
| Live Translation | No | No |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | Yes |
| Multi-site | Yes | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | Yes | Yes |
| Customer Ratings | No | Yes |
| Routing rules | Yes | Yes |
| Multi-channel (Facebook, Twitter, etc.) | No | Yes |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | No | No |
| Private Notes & Mentions | Yes | Yes |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | Yes | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | No | Yes |
| Help Widget | No | Yes |
| Chatbots | ||
| Chatbot Builder | No | Yes |
| Input Fields | No | No |
| Branching | No | Yes |
| Keyword Triggers | No | Yes |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | Yes | No |
| Generated Responses | Yes | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Smartsupp is a live chat and visitor tracking platform designed to help businesses engage with website visitors in real-time and provide instant customer support. With its customizable chat widget, businesses can proactively initiate conversations with website visitors, offer assistance, and address their inquiries promptly. Smartsupp's real-time visitor tracking feature allows businesses to monitor website visitor behavior and see which pages they are viewing, helping to identify potential leads and understand user engagement.
The platform also provides valuable insights through chat transcripts, analytics, and reports, enabling businesses to assess their customer support performance and make data-driven decisions to improve customer satisfaction. Smartsupp is suitable for businesses of all sizes looking to enhance their website's customer engagement and deliver personalized support through live chat.
Acquire is a customer engagement platform that offers live chat, chatbot, and co-browsing functionalities to enhance customer support and communication. With its live chat feature, businesses can provide real-time assistance to website visitors, answering their questions and resolving issues promptly. The platform's chatbot capabilities automate responses for common inquiries, improving efficiency and ensuring 24/7 support availability. Additionally, Acquire's co-browsing feature allows support agents to visually guide customers through complex processes on the website, enhancing the customer experience.
As a versatile solution, Acquire is suitable for businesses of all sizes, from startups to enterprise-level organizations. Its integration with various CRM and help desk tools ensures smooth data synchronization and improved workflow. Acquire's analytics and reporting tools provide valuable insights into customer interactions, agent performance, and chat history, enabling businesses to optimize their support strategies and deliver personalized customer experiences. Overall, Acquire empowers businesses to deliver exceptional customer service, improve customer engagement, and build stronger relationships with their clientele.
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