HelpWise vs Fuse IM
How do HelpWise and Fuse IM compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared Smartsupp to Fuse IM so that you can choose which is best for your business.
See how Smartsupp and Fuse IM compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $60.00 | $95.00 |
| Seats Included | 3 | 20 |
| Annual Price (based on 20 seats) | - | $950.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | No | Yes |
| Live Translation | No | No |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | Yes | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | Yes | No |
| Customer Ratings | No | No |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | No | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | No | Yes |
| Private Notes & Mentions | Yes | Yes |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | Yes | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | No | Yes |
| Help Widget | No | Yes |
| Chatbots | ||
| Chatbot Builder | No | Yes |
| Input Fields | No | Yes |
| Branching | No | Yes |
| Keyword Triggers | No | Yes |
| Semantic Intent | No | Yes |
| AI | ||
| Conversational AI | Yes | Yes |
| Generated Responses | Yes | Yes |
| Operator Assistant | No | Yes |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Smartsupp is a live chat and visitor tracking platform designed to help businesses engage with website visitors in real-time and provide instant customer support. With its customizable chat widget, businesses can proactively initiate conversations with website visitors, offer assistance, and address their inquiries promptly. Smartsupp's real-time visitor tracking feature allows businesses to monitor website visitor behavior and see which pages they are viewing, helping to identify potential leads and understand user engagement.
The platform also provides valuable insights through chat transcripts, analytics, and reports, enabling businesses to assess their customer support performance and make data-driven decisions to improve customer satisfaction. Smartsupp is suitable for businesses of all sizes looking to enhance their website's customer engagement and deliver personalized support through live chat.
Fuse IM is an all-in-one platform designed to make business messaging effortless, combining live chat, knowledge base, and automation tools in one inbox. With automated live chat and messaging, Fuse IM empowers businesses to respond to customer inquiries at lightning speed, while its powerful automation features free teams from repetitive tasks, streamlining workflows for more important work.
The Shared Inbox within Fuse IM is optimized for speed, helping businesses manage customer communication efficiently. It prioritizes urgent messages, keeps teams organized, and distributes work evenly to prevent burnout, ultimately saving time and costs. Fuse IM also offers a Knowledge Base integrated directly into the Messenger Widget, allowing customers to find answers independently, reducing support volume and stress.
The platform boasts proactive live chat, collaboration tools, keyboard shortcuts, customization options, mobile support, and more. Fuse IM equips businesses with everything needed to deliver support at the right moment, empowering teams to engage with customers seamlessly across multiple communication channels. Start a free trial with Fuse IM today and experience efficient, lightning-fast customer service that works with you, not against you.
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