HelpWise vs Proprofs
How do HelpWise and Proprofs compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared Smartsupp to Proprofs so that you can choose which is best for your business.
See how Smartsupp and Proprofs compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $60.00 | $19.99 |
| Seats Included | 3 | 1 |
| Annual Price (based on 20 seats) | - | $4,797.60 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | No |
| Web SDK | Yes | Yes |
| Message Preview | No | Yes |
| Live Translation | No | No |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | Yes | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | Yes | Yes |
| Customer Ratings | No | Yes |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | No | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | No |
| Custom Fields | No | No |
| Private Notes & Mentions | Yes | No |
| Reminders | No | No |
| API | Yes | No |
| Visitor Blocking | Yes | No |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | No | No |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | No | Yes |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | Yes | No |
| Generated Responses | Yes | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Smartsupp is a live chat and visitor tracking platform designed to help businesses engage with website visitors in real-time and provide instant customer support. With its customizable chat widget, businesses can proactively initiate conversations with website visitors, offer assistance, and address their inquiries promptly. Smartsupp's real-time visitor tracking feature allows businesses to monitor website visitor behavior and see which pages they are viewing, helping to identify potential leads and understand user engagement.
The platform also provides valuable insights through chat transcripts, analytics, and reports, enabling businesses to assess their customer support performance and make data-driven decisions to improve customer satisfaction. Smartsupp is suitable for businesses of all sizes looking to enhance their website's customer engagement and deliver personalized support through live chat.
ProProfs is a comprehensive knowledge management and training platform that offers a wide range of tools to create and deliver online courses, quizzes, surveys, and knowledge bases. It enables businesses and educators to design interactive and engaging eLearning content with ease. ProProfs' course creation feature allows users to develop customized online courses, training modules, and assessments, making it a valuable tool for employee training and educational purposes. The platform's quiz maker lets users create interactive quizzes and exams to assess knowledge retention and performance.
With its knowledge base functionality, ProProfs allows businesses to build and maintain a centralized repository of information, FAQs, and articles, providing self-help resources for customers and employees. The platform also supports survey creation, helping businesses gather valuable feedback from customers and employees to improve products, services, and training programs. ProProfs is user-friendly and suitable for both small businesses and large enterprises seeking to enhance their training programs, improve customer support, and streamline knowledge sharing across their organizations.
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