Intercom vs Facebook Chat
How do Intercom and Facebook Chat compare? Find out which is best for your business in our shared-inbox software comparison.
Looking for the software that is right for you? We've compared SnapEngage to Facebook Chat so that you can choose which is best for your business.
See how SnapEngage and Facebook Chat compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $119.00 | - |
| Seats Included | 1 | - |
| Annual Price (based on 20 seats) | $28,560.00 | - |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | No | Yes |
| Message Preview | Yes | Yes |
| Live Translation | Yes | No |
| Transcripts | Yes | No |
| Customization | Yes | No |
| Co Browsing | No | No |
| Multi-site | No | Yes |
| Remove Branding | Yes | No |
| Multi-lingual | Yes | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | No |
| Customer Ratings | Yes | No |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | No | Yes |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | Yes | No |
| Private Notes & Mentions | Yes | No |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | Yes | No |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | No |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | No | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
SnapEngage is a live chat and customer engagement platform that allows businesses to engage with website visitors in real-time and provide instant support. With its customizable chat widget, businesses can initiate conversations with website visitors and address their inquiries promptly, enhancing customer satisfaction and engagement. SnapEngage offers features like chatbots and proactive chat invitations, enabling businesses to automate routine inquiries and initiate conversations with targeted visitors.
The platform's real-time monitoring and analytics provide valuable insights into website visitor behavior, allowing businesses to identify potential leads and understand user engagement. SnapEngage also integrates with popular CRM and help desk software, ensuring seamless workflow integration and enhancing team productivity. Overall, SnapEngage is a valuable solution for businesses seeking to enhance customer communication, improve website conversions, and deliver exceptional customer support through live chat and other engagement tools.
Facebook Chat, also known as Facebook Messenger, is a messaging platform developed by Facebook that allows users to send messages and engage in real-time conversations with their Facebook friends and contacts. It offers a simple and user-friendly interface for communication, supporting text messages, voice calls, video calls, and the exchange of photos and files. Additionally, Facebook Chat supports group chats, enabling users to communicate with multiple people simultaneously.
Beyond personal communication, Facebook Chat has also become an essential tool for businesses to engage with their customers and provide customer support. Many businesses use Facebook Chat as a customer service channel, allowing customers to send inquiries and receive assistance directly through the Messenger platform. The platform's business features include automated responses, chatbots, and integration with customer support tools, enabling businesses to provide efficient and personalized support to their audience on Facebook. Overall, Facebook Chat is a versatile messaging platform that caters to personal communication and facilitates customer engagement for businesses on the Facebook platform.
How do Intercom and Facebook Chat compare? Find out which is best for your business in our shared-inbox software comparison.
How do Intercom and SnapEngage compare? Find out which is best for your business in our shared-inbox software comparison.
How do HubSpot Service Hub and Facebook Chat compare? Find out which is best for your business in our shared-inbox software comparison.
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