Smartsupp vs User.com
How do Smartsupp and User.com compare? Find out which is best for your business in our live-chat software comparison.
Looking for the software that is right for you? We've compared Tawk.to to User.com so that you can choose which is best for your business.
See how Tawk.to and User.com compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | - | - |
| Seats Included | - | - |
| Annual Price (based on 20 seats) | - | - |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | Yes | Yes |
| Live Translation | Yes | No |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | Yes | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | No |
| Customer Ratings | No | No |
| Routing rules | No | Yes |
| Multi-channel (Facebook, Twitter, etc.) | No | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | No | Yes |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | No | Yes |
| Visitor Blocking | Yes | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | No | Yes |
| Chatbots | ||
| Chatbot Builder | No | Yes |
| Input Fields | No | No |
| Branching | No | Yes |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | Yes | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | Yes |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Tawk.to is a versatile live chat software that empowers businesses to engage with their website visitors in real-time. With its user-friendly interface and customizable chat widget, Tawk.to allows companies to provide instant support and personalized assistance. The platform's chatbot capabilities and agent monitoring features further enhance efficiency and customer experience. Moreover, its ticketing system helps manage and track customer inquiries beyond live chat. Tawk.to caters to businesses of all sizes, offering a free basic plan along with premium features to suit various needs, making it a popular choice for enhancing customer support and communication.
In summary, Tawk.to is a powerful live chat solution that enables businesses to connect with their audience, deliver swift assistance, and build strong customer relationships. With its comprehensive set of features and flexible plans, Tawk.to proves to be a valuable asset for organizations seeking to improve their online engagement and support services.
User.com is an all-in-one marketing automation and customer engagement platform that empowers businesses to create personalized and automated marketing campaigns. The platform offers a suite of tools, including email marketing, live chat, CRM, automation workflows, and more, to engage with customers across multiple channels. User.com's automation capabilities enable businesses to nurture leads, onboard new customers, and deliver targeted content, ensuring a seamless and personalized customer journey.
With its powerful segmentation and targeting features, User.com allows businesses to tailor their marketing efforts to specific customer groups, improving customer engagement and conversion rates. The platform's analytics and reporting tools provide valuable insights into marketing performance, customer behavior, and lead generation, enabling data-driven decision-making to optimize marketing strategies. User.com is a versatile solution for businesses seeking to enhance customer engagement, automate marketing processes, and deliver exceptional customer experiences across various communication channels.
How do Smartsupp and User.com compare? Find out which is best for your business in our live-chat software comparison.
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