Chatlio vs eDesk
How do Chatlio and eDesk compare? Find out which is best for your business in our live-chat software comparison.
Looking for the software that is right for you? We've compared Trengo to eDesk so that you can choose which is best for your business.
See how Trengo and eDesk compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $195.00 | $119.00 |
| Seats Included | 5 | 1 |
| Annual Price (based on 20 seats) | $7,920.00 | $23,760.00 |
| Live Chat | ||
| Visitor Details | No | Yes |
| Triggers / Popups | No | Yes |
| Web SDK | No | Yes |
| Message Preview | No | Yes |
| Live Translation | No | No |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | No |
| Multi-lingual | Yes | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | Yes | No |
| Customer Ratings | Yes | Yes |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | Yes |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | Yes | Yes |
| Private Notes & Mentions | Yes | Yes |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | Yes | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | Yes | No |
| Chatbots | ||
| Chatbot Builder | Yes | No |
| Input Fields | No | No |
| Branching | Yes | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | Yes |
| Operator Assistant | No | Yes |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Trengo is a collaborative customer communication platform that enables businesses to manage customer interactions from various channels, including email, social media, WhatsApp, live chat, and more, in one unified inbox. With its shared team inbox, Trengo facilitates seamless collaboration among support agents, ensuring efficient resolution of customer inquiries. The platform's automation features help streamline workflows by automating repetitive tasks, categorizing messages, and sending automated responses, enhancing agent productivity and response times.
Trengo also offers a chat widget for websites, allowing businesses to provide real-time support to website visitors and convert leads into customers. Its reporting and analytics tools provide valuable insights into team performance, response times, and customer satisfaction, helping businesses optimize their customer support operations. Suitable for businesses of all sizes, Trengo simplifies customer communication, improves team efficiency, and enhances customer experiences across multiple channels.
eDesk is a helpdesk software designed to streamline customer support for e-commerce businesses. It centralizes customer inquiries from various channels, including email, social media, and marketplace messages, into one unified inbox, ensuring a seamless and organized support experience. eDesk's automation features help businesses automate routine tasks and responses, reducing manual workload and improving response times.
The platform also offers AI-powered features, including smart suggestions, to assist support agents with relevant responses and enhance their productivity. eDesk's reporting and analytics tools provide valuable insights into team performance, customer satisfaction, and ticket trends, helping businesses optimize their support strategies and deliver exceptional customer service. With its focus on e-commerce support and automation, eDesk is a valuable solution for businesses seeking to enhance customer communication, improve efficiency, and build strong customer relationships in the e-commerce space.
How do Chatlio and eDesk compare? Find out which is best for your business in our live-chat software comparison.
How do GoSquared and eDesk compare? Find out which is best for your business in our live-chat software comparison.
How do Sparkcentral by Hootsuite and eDesk compare? Find out which is best for your business in our shared-inbox software comparison.
Start your 14 day trial. No credit card required.
