Chatlio vs Proprofs
How do Chatlio and Proprofs compare? Find out which is best for your business in our live-chat software comparison.
Looking for the software that is right for you? We've compared Trengo to Proprofs so that you can choose which is best for your business.
See how Trengo and Proprofs compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $195.00 | $19.99 |
| Seats Included | 5 | 1 |
| Annual Price (based on 20 seats) | $7,920.00 | $4,797.60 |
| Live Chat | ||
| Visitor Details | No | Yes |
| Triggers / Popups | No | No |
| Web SDK | No | Yes |
| Message Preview | No | Yes |
| Live Translation | No | No |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | Yes | Yes |
| Customer Ratings | Yes | Yes |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | No |
| Custom Fields | Yes | No |
| Private Notes & Mentions | Yes | No |
| Reminders | No | No |
| API | Yes | No |
| Visitor Blocking | Yes | No |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | Yes | No |
| Help Widget | Yes | No |
| Chatbots | ||
| Chatbot Builder | Yes | Yes |
| Input Fields | No | No |
| Branching | Yes | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Trengo is a collaborative customer communication platform that enables businesses to manage customer interactions from various channels, including email, social media, WhatsApp, live chat, and more, in one unified inbox. With its shared team inbox, Trengo facilitates seamless collaboration among support agents, ensuring efficient resolution of customer inquiries. The platform's automation features help streamline workflows by automating repetitive tasks, categorizing messages, and sending automated responses, enhancing agent productivity and response times.
Trengo also offers a chat widget for websites, allowing businesses to provide real-time support to website visitors and convert leads into customers. Its reporting and analytics tools provide valuable insights into team performance, response times, and customer satisfaction, helping businesses optimize their customer support operations. Suitable for businesses of all sizes, Trengo simplifies customer communication, improves team efficiency, and enhances customer experiences across multiple channels.
ProProfs is a comprehensive knowledge management and training platform that offers a wide range of tools to create and deliver online courses, quizzes, surveys, and knowledge bases. It enables businesses and educators to design interactive and engaging eLearning content with ease. ProProfs' course creation feature allows users to develop customized online courses, training modules, and assessments, making it a valuable tool for employee training and educational purposes. The platform's quiz maker lets users create interactive quizzes and exams to assess knowledge retention and performance.
With its knowledge base functionality, ProProfs allows businesses to build and maintain a centralized repository of information, FAQs, and articles, providing self-help resources for customers and employees. The platform also supports survey creation, helping businesses gather valuable feedback from customers and employees to improve products, services, and training programs. ProProfs is user-friendly and suitable for both small businesses and large enterprises seeking to enhance their training programs, improve customer support, and streamline knowledge sharing across their organizations.
How do Chatlio and Proprofs compare? Find out which is best for your business in our live-chat software comparison.
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