3CX vs Fuse IM
How do 3CX and Fuse IM compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared Userlike to Fuse IM so that you can choose which is best for your business.
See how Userlike and Fuse IM compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $320.00 | $95.00 |
| Seats Included | 10 | 20 |
| Annual Price (based on 20 seats) | $5,120.00 | $950.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | Yes |
| Message Preview | No | Yes |
| Live Translation | Yes | No |
| Transcripts | No | Yes |
| Customization | Yes | Yes |
| Co Browsing | Yes | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | No | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | No | Yes |
| Desktop Apps | No | No |
| Customer Ratings | Yes | No |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | No |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | Yes | Yes |
| Private Notes & Mentions | Yes | Yes |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | Yes | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | No | Yes |
| Help Widget | No | Yes |
| Chatbots | ||
| Chatbot Builder | Yes | Yes |
| Input Fields | No | Yes |
| Branching | No | Yes |
| Keyword Triggers | No | Yes |
| Semantic Intent | No | Yes |
| AI | ||
| Conversational AI | No | Yes |
| Generated Responses | Yes | Yes |
| Operator Assistant | No | Yes |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Userlike is a live chat software designed to facilitate real-time communication between businesses and their website visitors or customers. With its customizable chat widget, Userlike enables businesses to offer instant support and assistance, enhancing customer satisfaction and engagement. The platform also provides features like chatbot integration, allowing businesses to automate routine inquiries and provide quick responses even outside of business hours.
Userlike's analytics and reporting tools offer valuable insights into chat performance, customer interactions, and agent productivity, empowering businesses to optimize their customer support operations. Suitable for businesses of all sizes, Userlike helps companies deliver personalized and efficient customer service, fostering lasting customer relationships and driving business growth.
Fuse IM is an all-in-one platform designed to make business messaging effortless, combining live chat, knowledge base, and automation tools in one inbox. With automated live chat and messaging, Fuse IM empowers businesses to respond to customer inquiries at lightning speed, while its powerful automation features free teams from repetitive tasks, streamlining workflows for more important work.
The Shared Inbox within Fuse IM is optimized for speed, helping businesses manage customer communication efficiently. It prioritizes urgent messages, keeps teams organized, and distributes work evenly to prevent burnout, ultimately saving time and costs. Fuse IM also offers a Knowledge Base integrated directly into the Messenger Widget, allowing customers to find answers independently, reducing support volume and stress.
The platform boasts proactive live chat, collaboration tools, keyboard shortcuts, customization options, mobile support, and more. Fuse IM equips businesses with everything needed to deliver support at the right moment, empowering teams to engage with customers seamlessly across multiple communication channels. Start a free trial with Fuse IM today and experience efficient, lightning-fast customer service that works with you, not against you.
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