3CX vs HelpWise
How do 3CX and HelpWise compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared Userlike to HelpWise so that you can choose which is best for your business.
See how Userlike and HelpWise compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $320.00 | $150.00 |
| Seats Included | 10 | 3 |
| Annual Price (based on 20 seats) | $5,120.00 | $8,400.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | Yes | Yes |
| Web SDK | Yes | No |
| Message Preview | No | No |
| Live Translation | Yes | No |
| Transcripts | No | No |
| Customization | Yes | No |
| Co Browsing | Yes | No |
| Multi-site | No | No |
| Remove Branding | Yes | No |
| Multi-lingual | No | No |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | No | No |
| Desktop Apps | No | No |
| Customer Ratings | Yes | Yes |
| Routing rules | Yes | Yes |
| Multi-channel (Facebook, Twitter, etc.) | Yes | Yes |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | Yes | No |
| Private Notes & Mentions | Yes | Yes |
| Reminders | No | No |
| API | Yes | Yes |
| Visitor Blocking | Yes | No |
| Forms | No | Yes |
| Self-Service | ||
| Knowledge Base | No | Yes |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | Yes | Yes |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | Yes | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | Yes |
| Broadcast Email | No | No |
| Workflows | No | Yes |
| Pricing Page | Pricing | Pricing |
Userlike is a live chat software designed to facilitate real-time communication between businesses and their website visitors or customers. With its customizable chat widget, Userlike enables businesses to offer instant support and assistance, enhancing customer satisfaction and engagement. The platform also provides features like chatbot integration, allowing businesses to automate routine inquiries and provide quick responses even outside of business hours.
Userlike's analytics and reporting tools offer valuable insights into chat performance, customer interactions, and agent productivity, empowering businesses to optimize their customer support operations. Suitable for businesses of all sizes, Userlike helps companies deliver personalized and efficient customer service, fostering lasting customer relationships and driving business growth.
HelpWise is a customer support platform that offers businesses a centralized help desk to efficiently manage customer inquiries from various channels, including email, live chat, social media, and more. With its unified inbox, HelpWise ensures that support teams can collaborate effectively and respond to customer issues in a timely manner. The platform's ticketing system allows businesses to track, prioritize, and assign customer tickets, streamlining the support process.
HelpWise also provides automation features to automate routine tasks, send automated responses, and categorize messages, improving agent productivity and overall efficiency. The platform's reporting and analytics tools offer valuable insights into team performance, response times, and customer satisfaction, enabling businesses to continuously improve their customer support operations. With its user-friendly interface and focus on efficient customer communication, HelpWise is a valuable solution for businesses seeking to enhance their customer support and deliver exceptional experiences to their customers.
How do 3CX and HelpWise compare? Find out which is best for your business in our customer-service software comparison.
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