Compare ZohoDesk vs HelpWise

Looking for the software that is right for you? We've compared ZohoDesk to HelpWise so that you can choose which is best for your business.

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Comparing ZohoDesk and HelpWise

See how ZohoDesk and HelpWise compare side-by-side across pricing and features.

Feature
ZohoDesk Logo
ZohoDesk
HelpWise Logo
HelpWise
Pricing
Highest Plan $40.00 $150.00
Seats Included 1 3
Annual Price (based on 20 seats) $8,400.00 $8,400.00
Live Chat
Visitor Details Yes Yes
Triggers / Popups No Yes
Web SDK Yes No
Message Preview Yes No
Live Translation No No
Transcripts Yes No
Customization Yes No
Co Browsing No No
Multi-site No No
Remove Branding Yes No
Multi-lingual Yes No
Shared Inbox
Cloud-Hosted Yes Yes
Mobile Apps Yes No
Desktop Apps No No
Customer Ratings No Yes
Routing rules Yes Yes
Multi-channel (Facebook, Twitter, etc.) Yes Yes
Shortcuts / Canned Responses No Yes
Tags / Segments Yes Yes
Custom Fields Yes No
Private Notes & Mentions No Yes
Reminders No No
API Yes Yes
Visitor Blocking Yes No
Forms Yes Yes
Self-Service
Knowledge Base Yes Yes
Help Widget No No
Chatbots
Chatbot Builder Yes Yes
Input Fields No No
Branching No No
Keyword Triggers No No
Semantic Intent No No
AI
Conversational AI No No
Generated Responses Yes No
Operator Assistant No No
Campaigns
Transactional Email Yes Yes
Broadcast Email Yes No
Workflows No Yes
Pricing Page Pricing Pricing

What is ZohoDesk?

Zoho Desk is a cloud-based help desk and customer support software designed to streamline ticket management and enhance customer service. It centralizes customer inquiries from various channels, such as email, phone, social media, and live chat, into a single platform, allowing support teams to efficiently manage and respond to tickets. Zoho Desk offers automation features to automate repetitive tasks, escalations, and notifications, increasing team productivity and ensuring timely resolution of customer issues. The software also includes a knowledge base that businesses can create to provide self-service options for customers, empowering them to find answers to common queries independently.

With its robust reporting and analytics tools, Zoho Desk provides valuable insights into support team performance, customer satisfaction, and ticket trends. These insights help businesses make data-driven decisions to improve their support processes and enhance customer experiences. Zoho Desk's user-friendly interface and customizable workflows cater to businesses of all sizes, enabling them to deliver top-notch customer service and build lasting relationships with their clientele.

What is HelpWise?

HelpWise is a customer support platform that offers businesses a centralized help desk to efficiently manage customer inquiries from various channels, including email, live chat, social media, and more. With its unified inbox, HelpWise ensures that support teams can collaborate effectively and respond to customer issues in a timely manner. The platform's ticketing system allows businesses to track, prioritize, and assign customer tickets, streamlining the support process.

HelpWise also provides automation features to automate routine tasks, send automated responses, and categorize messages, improving agent productivity and overall efficiency. The platform's reporting and analytics tools offer valuable insights into team performance, response times, and customer satisfaction, enabling businesses to continuously improve their customer support operations. With its user-friendly interface and focus on efficient customer communication, HelpWise is a valuable solution for businesses seeking to enhance their customer support and deliver exceptional experiences to their customers.

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