Compare ZohoDesk vs Hiver

What is ZohoDesk?

Zoho Desk is a cloud-based help desk and customer support software designed to streamline ticket management and enhance customer service. It centralizes customer inquiries from various channels, such as email, phone, social media, and live chat, into a single platform, allowing support teams to efficiently manage and respond to tickets. Zoho Desk offers automation features to automate repetitive tasks, escalations, and notifications, increasing team productivity and ensuring timely resolution of customer issues. The software also includes a knowledge base that businesses can create to provide self-service options for customers, empowering them to find answers to common queries independently.

With its robust reporting and analytics tools, Zoho Desk provides valuable insights into support team performance, customer satisfaction, and ticket trends. These insights help businesses make data-driven decisions to improve their support processes and enhance customer experiences. Zoho Desk's user-friendly interface and customizable workflows cater to businesses of all sizes, enabling them to deliver top-notch customer service and build lasting relationships with their clientele.

What is Hiver?

HiverHQ is a collaborative email platform designed to streamline team communication and email management. It integrates seamlessly with Gmail, turning shared email accounts into a shared inbox. With its intuitive interface and features like email assignment, notes, and tags, HiverHQ allows teams to collaborate effectively on emails, improving response times and ensuring that no email is left unattended.

The platform's automation capabilities help businesses automate email workflows, set up email templates, and schedule emails, increasing productivity and efficiency in handling customer inquiries. HiverHQ's reporting and analytics tools provide valuable insights into team performance, email response times, and customer interactions, enabling businesses to make data-driven decisions to optimize their email management and customer support processes. Overall, HiverHQ is a valuable solution for businesses seeking to enhance team collaboration, improve email management, and deliver exceptional customer support through their shared inbox.