Hiver vs Tawk.to
How do Hiver and Tawk.to compare? Find out which is best for your business in our shared-inbox software comparison.
Looking for the software that is right for you? We've compared ZohoDesk to Tawk.to so that you can choose which is best for your business.
See how ZohoDesk and Tawk.to compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | $40.00 | - |
| Seats Included | 1 | - |
| Annual Price (based on 20 seats) | $8,400.00 | - |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | No | Yes |
| Web SDK | Yes | Yes |
| Message Preview | Yes | Yes |
| Live Translation | No | Yes |
| Transcripts | Yes | Yes |
| Customization | Yes | Yes |
| Co Browsing | No | Yes |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | Yes | Yes |
| Shared Inbox | ||
| Cloud-Hosted | Yes | Yes |
| Mobile Apps | Yes | Yes |
| Desktop Apps | No | No |
| Customer Ratings | No | No |
| Routing rules | Yes | No |
| Multi-channel (Facebook, Twitter, etc.) | Yes | No |
| Shortcuts / Canned Responses | No | Yes |
| Tags / Segments | Yes | Yes |
| Custom Fields | Yes | No |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | Yes | No |
| Visitor Blocking | Yes | Yes |
| Forms | Yes | No |
| Self-Service | ||
| Knowledge Base | Yes | Yes |
| Help Widget | No | No |
| Chatbots | ||
| Chatbot Builder | Yes | No |
| Input Fields | No | No |
| Branching | No | No |
| Keyword Triggers | No | No |
| Semantic Intent | No | No |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | Yes | No |
| Operator Assistant | No | Yes |
| Campaigns | ||
| Transactional Email | Yes | No |
| Broadcast Email | Yes | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
Zoho Desk is a cloud-based help desk and customer support software designed to streamline ticket management and enhance customer service. It centralizes customer inquiries from various channels, such as email, phone, social media, and live chat, into a single platform, allowing support teams to efficiently manage and respond to tickets. Zoho Desk offers automation features to automate repetitive tasks, escalations, and notifications, increasing team productivity and ensuring timely resolution of customer issues. The software also includes a knowledge base that businesses can create to provide self-service options for customers, empowering them to find answers to common queries independently.
With its robust reporting and analytics tools, Zoho Desk provides valuable insights into support team performance, customer satisfaction, and ticket trends. These insights help businesses make data-driven decisions to improve their support processes and enhance customer experiences. Zoho Desk's user-friendly interface and customizable workflows cater to businesses of all sizes, enabling them to deliver top-notch customer service and build lasting relationships with their clientele.
Tawk.to is a versatile live chat software that empowers businesses to engage with their website visitors in real-time. With its user-friendly interface and customizable chat widget, Tawk.to allows companies to provide instant support and personalized assistance. The platform's chatbot capabilities and agent monitoring features further enhance efficiency and customer experience. Moreover, its ticketing system helps manage and track customer inquiries beyond live chat. Tawk.to caters to businesses of all sizes, offering a free basic plan along with premium features to suit various needs, making it a popular choice for enhancing customer support and communication.
In summary, Tawk.to is a powerful live chat solution that enables businesses to connect with their audience, deliver swift assistance, and build strong customer relationships. With its comprehensive set of features and flexible plans, Tawk.to proves to be a valuable asset for organizations seeking to improve their online engagement and support services.
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