Gorgias vs Userlike
How do Gorgias and Userlike compare? Find out which is best for your business in our customer-service software comparison.
Looking for the software that is right for you? We've compared ZoomInfo to Gorgias so that you can choose which is best for your business.
See how ZoomInfo and Gorgias compare side-by-side across pricing and features.
| Feature |
|
|
|---|---|---|
| Pricing | ||
| Highest Plan | - | $900.00 |
| Seats Included | - | 500 |
| Annual Price (based on 20 seats) | - | $9,000.00 |
| Live Chat | ||
| Visitor Details | Yes | Yes |
| Triggers / Popups | No | Yes |
| Web SDK | No | Yes |
| Message Preview | No | Yes |
| Live Translation | No | No |
| Transcripts | No | Yes |
| Customization | Yes | Yes |
| Co Browsing | Yes | No |
| Multi-site | No | No |
| Remove Branding | Yes | Yes |
| Multi-lingual | No | Yes |
| Shared Inbox | ||
| Cloud-Hosted | No | Yes |
| Mobile Apps | No | No |
| Desktop Apps | No | No |
| Customer Ratings | No | Yes |
| Routing rules | No | Yes |
| Multi-channel (Facebook, Twitter, etc.) | No | Yes |
| Shortcuts / Canned Responses | Yes | Yes |
| Tags / Segments | No | Yes |
| Custom Fields | No | No |
| Private Notes & Mentions | No | No |
| Reminders | No | No |
| API | No | Yes |
| Visitor Blocking | No | Yes |
| Forms | No | No |
| Self-Service | ||
| Knowledge Base | No | Yes |
| Help Widget | No | Yes |
| Chatbots | ||
| Chatbot Builder | Yes | Yes |
| Input Fields | No | No |
| Branching | Yes | Yes |
| Keyword Triggers | No | No |
| Semantic Intent | No | Yes |
| AI | ||
| Conversational AI | No | No |
| Generated Responses | No | No |
| Operator Assistant | No | No |
| Campaigns | ||
| Transactional Email | No | No |
| Broadcast Email | No | No |
| Workflows | No | No |
| Pricing Page | Pricing | Pricing |
ZoomInfo is a comprehensive B2B (business-to-business) data platform that provides businesses with access to a vast database of company and contact information. It offers accurate and up-to-date data on millions of companies and professionals, enabling businesses to identify potential leads, target key decision-makers, and conduct market research. ZoomInfo's data enrichment and verification processes ensure high-quality data, helping businesses improve their sales and marketing efforts by providing accurate and reliable information.
With its advanced search and filtering capabilities, ZoomInfo allows businesses to narrow down their target audience based on specific criteria, such as industry, company size, job title, and more. The platform also offers features like email marketing and outreach tools to support lead generation and engagement. Overall, ZoomInfo is a valuable solution for businesses seeking to enhance their B2B sales and marketing strategies through data-driven insights and precise targeting.
Gorgias is a customer support helpdesk software that is specifically designed for e-commerce businesses. It offers a unified platform to manage customer inquiries from various channels, such as email, chat, social media, and phone, providing a seamless and efficient support experience. Gorgias integrates with popular e-commerce platforms like Shopify, Magento, and BigCommerce, allowing businesses to access customer order information and history directly from the helpdesk. The platform's automation features enable businesses to respond to common inquiries with pre-built templates and automate repetitive tasks, reducing response times and improving agent productivity.
Gorgias also offers AI-powered features, including a smart suggestion system that suggests relevant responses to support agents, streamlining their workflow and ensuring consistency in customer interactions. With its user-friendly interface and focus on e-commerce support, Gorgias is a valuable tool for businesses seeking to deliver personalized and efficient customer support to enhance the overall shopping experience for their customers.
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