One inbox to make business messaging, effortless

Reduce workload and move fast with the all-in-one platform for live chat, knowledge base and automation.

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Live chat for websites

Lightning-fast customer service that works with you, not against.

With Fuse IM's automated live chat and messaging, you can respond to customer inquiries at lightning speed. Our powerful automation tools and collaborative features help you streamline your workflow and respond to inquiries faster than ever before.


Automate routine tasks with ease.

Free your team from repetitive tasks. Fuse IM's automation features allow you to automate workflows and free up time for more important work.

Automate workflows.
Streamline your processes and save time with powerful automation features.
Respond automatically.
From something as simple as a keyword, automatically respond to common questions 24/7.
Prompt visitors.
Never miss a message with instant, automatic responses that keep your customers engaged.
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Shared Inbox

Shared inbox that's built for speed.

Our Shared Inbox is designed to help you manage customer communication in the fastest and most efficient way possible. With our intuitive platform, you can manage all of your communication channels in one place, so you can save time and focus on providing exceptional service to your customers.

Resolve faster.
Get to the heart of the matter quickly with our shared inbox that prioritizes urgent messages and keeps your team organized.
Prevent burnout.
Reduce stress and improve team morale with our shared inbox that distributes workload evenly and prevents burnout.
Lower costs.
Save time and money with our shared inbox that eliminates the need for multiple accounts and costly third-party software.
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Knowledge Base

Harness the power of self-service.

Empower your customers to find the answers they need quickly and easily with our integrated knowledge base. Our knowledge base makes it easy for customers to troubleshoot common issues on their own.

Reduce volume.
Lower inbound stress by enabling your users to find help themselves, even when you're offline.
Integrated self-service.
Your Help Center is integrated directly into the Messenger Widget, and on the web with your own domain.
No code required.
Our Knowledge Base and Help Center don't require any engineering support.
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Ready to dive in?
Start your free trial today.

Proactive Live Chat

Many more features

Everything you need to deliver support at the right moment.

Invite your team
Collaborate with your team using presence and notes.
Save time
Our inbox is built to be fast, with response shortcuts and real-time loading.
Keyboard shortcuts
Features are just a Cmd+K away.
Help center
Fully integrated into the messenger widget.
Never miss a message with push notifications and email relay.
Create your own canned responses available with just click.
Match to your brand, even design your own home screen.
Talk to customers wherever you are, even on the beach.


Simple, transparent Pricing

No quotas, no per seat pricing. Only pay the features you need.

14 day free trial. No card required.

Payment frequency


For personal sites and freelancers who need basic chat to communicate with visitors.


Get Started
  • 2 seats included
  • Messenger Widget
  • Shared inbox
  • Mobile apps
  • Unlimited conversations
  • Unlimited history
  • Prompt triggers
  • Shortcuts


Most popular

For startups looking to grow who need to improve customer relationships.

Get Started
  • 5 seats included
  • Everything in Basic
  • Unlimited history
  • Prompt triggers
  • Shortcuts
  • Knowledge Base
  • Chatbots
  • Auto-Responders


For companies that need a full-featured solution for customer communication.

Get Started
  • 20 seats included
  • Everything in Basic and Pro
  • Knowledge Base
  • Chatbots
  • Auto-Responders

Frequently asked questions

Live chat for websites is a real-time communication channel that allows you to chat with a support representative directly on a website. This type of support is usually provided through a small chat window on the bottom right corner of a website.

When you need help, you can click on the chat icon on the website and start typing your questions. A support representative will respond to your message in real-time, providing you with the information and assistance you need.

Live chat support provides customers with an immediate response to their questions or concerns. It is a convenient and efficient way to get help without having to leave the website. It can also improve customer satisfaction by providing a personalized experience.

This depends on the website and the support team. Some websites offer 24/7 live chat support, while others have specific hours of operation. If you're not sure, check the website's support page for more information.

Yes, live chat support is secure. Most websites use encryption to protect your chat conversations from being intercepted by third parties.

Yes, live chat support can help you with technical issues related to the website or the services offered by the website. Support representatives are trained to help with a wide range of issues, from basic questions to complex technical problems.

Ready to improve your customer support?

Start your 14 day trial. No credit card required.

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