The AI customer service solution for busy teams

Reduce workload and move fast with the all-in-one platform for live chat, knowledge base and automation.

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AI-Powered Platform, Tailored to Your Business

Embrace a platform primed to adapt, from a messenger that mirrors your unique brand to smart AI-driven responses. With Fuse IM, it's not just about rapid communication—it's about meaningful connections tailored on your terms.

Your Unique Messenger

Move past generic chat boxes. Craft a messenger distinctively tailored to your brand and stand out from the competition.

Make Live Chat Work Smarter

Leverage powerful AI tools to handle routine queries, save time, and focus on what truly matters.

Your Communication, Your Choice

You choose how customers reach out. Fine-tune communication methods to best align with your unique business approach.

Shared Inbox

Shared inbox that's built for speed.

Our Shared Inbox is designed to help you manage customer communication in the fastest and most efficient way possible. With our intuitive platform, you can manage all of your communication channels in one place, so you can save time and focus on providing exceptional service to your customers.

AI Bot

Answer customer queries automatically.

Our AI bot can reply to customers on your behalf using the latest AI technology to efficiently process messages and generate business-relevant responses.


Say hello to a dynamic and customizable communication tool that seamlessly integrates with your brand

More than just a chat box, our Messenger can be customized to match your brand for a seamless customer experience that's easy to setup and even easier to use.

Knowledge Base

Harness the power of self-service

Help your customers find answers quickly and easily with our integrated help center. Our knowledge base makes it easy for customers to troubleshoot common issues on their own.


Automate routine tasks with ease.

Free your team from repetitive tasks. Fuse IM's automation features allow you to automate workflows and free up time for more important work.

Automate workflows.
Streamline your processes and save time with powerful automation features.
Respond automatically.
From something as simple as a keyword, automatically respond to common questions 24/7.
Prompt visitors.
Never miss a message with instant, automatic responses that keep your customers engaged.
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Ready to dive in?
Start your free trial today.

Proactive Live Chat

Many more features

Everything you need to deliver support at the right moment.

Invite your team
Collaborate with your team using presence and notes.
Save time
Our inbox is built to be fast, with response shortcuts and real-time loading.
Keyboard shortcuts
Features are just a Cmd+K away.
Help center
Fully integrated into the messenger widget.
Never miss a message with push notifications and email relay.
Create your own canned responses available with just click.
Match to your brand, even design your own home screen.
Talk to customers wherever you are, even on the beach.

Frequently asked questions

Fuse IM is a business messaging platform that helps businesses connect with their customers on a variety of channels.

Ready to improve your customer support?

Start your 14 day trial. No credit card required.

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