Simplify your support with AI customer service.

Save time and cut out repetitive work with our streamlined platform. Get quick answers to customers with chatbot, help desk, and automation that takes the busywork off your team's plate.

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Screenshot of AI customer service software with inbound chat with customer and user profile
AI Customer Service

Unlock AI Superpowers for Your Support Team.

From overwhelmed to in control. Discover the transformative power of AI and turn your biggest customer service challenges into a thing of the past. Our platform blends chatbots and human support to empower your to deliver exceptional service that's faster and smarter for you and customers.

Endless Queue.

Teams swamped by repetitive queries, leading to burnout and slow response times.

Seamless Support.

AI tackles routine tasks, freeing your team for complex issues and faster service.

Shared Inbox

Powered by AI, built for humans.

Shared Inbox is designed to be fast, with real-time updates for your team. It's also smart, with AI that helps you work more efficiently. With all of your communication in one place, you can save time and focus on other things.

Learn about Shared Inbox
Customer service inbox illustration

Keep everyone in sync.

See who's viewing a conversation or replying in real-time. No more stepping on each other's toes.

Inbox collaboration screen

AI assistance for your team.

An AI-enhanced inbox helps you with replies, rephrasing and more. It's like having a second brain.

AI assisted composer screen

An inbox built for speed.

Switch between conversations and tasks with with built-in keyboard shortcuts and a command bar.

Keyboard command bar screen
AI Chatbot

Answer questions automatically.

Provide instant responses generated from your own support content - no training required. Need more power? Use our visual builder to create custom workflows.

Learn about AI Chatbot
Chatbot widget screen

Conversational AI for natural interactions

An AI that can hold a conversation and answers questions on your own support content.

Control AI chatbot timing

Choose when the AI chatbot should respond to your customers, and when it should hand off to a human.

Build workflows for anything else.

Use our visual builder to create custom workflows for anything else you can think of.

Chatbot workflow screen
Knowledge Base

Harness the power of self service.

Help your customers find answers with your own integrated help center, from within Messenger or on your own dedicated help site.

Learn about Knowledge Base
Help center screen

Managed help center on your domain.

Configure your own help center on your own domain, with your own branding and customizations.

Custom domain demo

24/7 support on every page.

Your knowledge base is integrated into Messenger, so your customers can get help from anywhere.

AI help desk screen

A customer experience you control.

More than just a chat box, our Messenger can be customized to match your brand for a seamless customer experience that's easy to setup and even easier to use.

Learn about Messenger
Screenshot of customized messenger widget

Match your brand.

Customize the look and feel of your Messenger to match your brand. It's easy to setup and even easier to use.

Chatbox color theming examples

Design your own experience.

Go beyond ordinary live chat with our visual builder. Build an experience that's unique to how you work.

Messenger customization screen

Frequently Asked Questions

Fuse IM is a business messaging platform that helps businesses connect with their customers on a variety of channels.

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AI Helpdesk Software screenshot