Customer Data

Build relationships with every interaction.

Efficiently manage customer relationships and gain insights with our integrated CRM, keeping all customer data in one accessible place.

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Provide a personal touch with customer data insight at your fingertips.

Support customers where they are

Customer data that's available at the moment your team needs it, right in the conversation.

Help your team avoid busywork

Handle more conversations with less effort. Get the context you need to respond faster.

Boost efficiency and productivity

Save time by growing your contact database automatically and avoid data entry.

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An integrated CRM for digital business

Fuse IM's CRM is a powerful tool that benefits from being integrated with our entire platform. With our Shared Inbox, Messenger, and Live Chat you can capture new leads and manage your existing customers all in one place. Segments, user ID, and custom attributes allow you to create a personalized experiences. Our CRM is right at the front of your sales and support pipeline so you can see all of your customer activity instantly.

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Save time and avoid data entry

Capture leads and manage contacts with less work. Our CRM automatically creates new contacts from conversations with new visitors. Segments and custom attributes can be set automatically from your website or using automated Bot Answer workflows.

Every conversation with a contact is available in their profile and real-time notifications will alert you when a new conversation is waiting so you'll never miss a message.

With user identification, you can integrate your product with our CRM to differentiate between users and leads.

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Grow your contact database through conversation

The potential to capture new leads is a natural fit with our Messenger and Live Chat. Every conversation with a new visitor is an opportunity for them to leave their email address. By using proactive prompt triggers, Bot Answers and other automations increases engagement and helps you grow further.

Manage Your Customer Relationships with Ease.

Explore the power of a centralized CRM system, designed to give you a complete view of customer interactions, enhancing engagement and business growth.

Contact profiling.

Easily create and manage detailed profiles for each customer, offering insights into their preferences and history.

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Lead tracking.

Efficiently track and nurture leads, turning prospects into loyal customers with targeted strategies.

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Activity timeline.

View a chronological timeline of interactions with each customer, understanding of their journey and needs.

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Discover more features to help you succeed with CRM.

Boost your team's productivity and efficiency with our powerful CRM features.

Users, visitors and leads

Distinctly identify users, visitors and leads, and manage them separately in your CRM.

Segment your contacts

Segments allow you to organize your contacts from your website, workflows, API or your inbox.

Conversation history

View a chronological timeline of interactions with each customer, understanding of their journey and needs.

Track events and attributes

Track events and attributes for each contact, and use them in your workflows and automations.

Gain context about your contacts

Contact profiles are visible in your inbox, so you can see who you're talking to and their history.

Sync with your services

From your website to the services you use, automate database growth with the tools you already use.

Explore more of our platform.

Fuse IM is a complete customer communication platform that helps you connect with your customers in a whole new way.

Shared Inbox

All of your communiation in one place. No more switching between apps to get work done.

AI Chatbot

Conversation AI chatbot that answers questions based on your own data.

Knowledge Base

Power your own knowledge base to enable your customers to find answers to their questions.

Related articles

Learn more about customer communication and how it can help your business.


CRM stands for Customer Relationship Management. It is a strategy and technology that helps businesses manage interactions and relationships with customers. CRM is important because it enables organizations to improve customer satisfaction, increase sales, and streamline processes for better efficiency.

Our CRM offers a range of powerful features, including contact management, lead tracking, opportunity management, sales forecasting, task automation, email integration, reporting and analytics, and more. These features are designed to enhance your customer relationships and streamline your sales and marketing processes.

Our CRM is designed to scale with your business as it grows. Whether you have a small team or a large enterprise, our CRM can accommodate your needs. You can easily add or remove users, customize workflows, and expand functionality as your business requirements evolve.

We take data security seriously. Our CRM employs robust security measures to protect your customer data. This includes encryption of data in transit and at rest, regular backups, role-based access controls, and compliance with industry-standard security protocols. We prioritize the confidentiality and integrity of your data to ensure a safe CRM environment.

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