Shared Inbox

One inbox for all your channels.

Streamline your team's communication and enhance efficiency with our Shared Inbox feature, centralizing all customer interactions in one platform.

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Effortless team collaboration with Shared Inbox.

Centralized communication

Eliminate the hassle of juggling multiple platforms and ensuring no customer query goes unnoticed.

Team synergy

Increase productivity and collaboration. With multiplayer you can keep everyone in the loop.

Customer satisfaction

Provide personalized and prompt service, boosting customer satisfaction and loyalty.

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Increased productivity

Respond to customer messages faster than ever before. Our streamlined platform allows you to manage all of your communication channels in one place, so you can save time and focus on providing exceptional service to your customers.

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Enhanced team collaboration

Designed for teams; With features like multi-user access and message tagging, you can ensure that everyone is on the same page and that no customer message goes unanswered. With an intuitive interface, it easy to collaborate and reach more customers more efficiently.

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Superior customer engagement

With Shared Inbox, you can transform your support team into a value driver for your business. By providing exceptional service and resolving issues quickly, you can improve customer satisfaction and loyalty, which can ultimately drive more sales and revenue for your business.

Our Shared Inbox is powered by AI, built for humans.

Shared Inbox is designed to be fast, with real-time updates for your team. It's also smart, with AI that helps you work more efficiently. With all of your communication in one place, you can save time and focus on other things.

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Keep everyone in sync.

See who's viewing a conversation or replying in real-time. No more stepping on each other's toes.

Inbox collaboration screen

AI assistance for your team.

An AI-enhanced inbox helps you with replies, rephrasing and more. It's like having a second brain.

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An inbox built for speed.

Switch between conversations and tasks with with built-in keyboard shortcuts and a command bar.

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More features to help you work smarter.

Get more done with these time savers and productivity boosters.

Response shortcuts

Canned responses are a great way to save time and provide consistent customer service.


Segments allow you to organize your messages into groups based on criteria like customer type or message content.

Message previews

See what visitors are typing before they send their message, so you can respond faster and more accurately.

Help content

Provide helpful information to your customers with our built-in help content, which can be customized to meet your needs.

Private notes

Add private notes to conversations to share information with your team without the customer seeing it.

AI Assist For Agents

Put your customer support on autopilot with our AI assistant, which can answer common questions and provide helpful information.

Explore more of our platform.

Fuse IM is a complete customer communication platform that helps you connect with your customers in a whole new way.

AI Chatbot

Conversation AI chatbot that answers questions based on your own data.

Knowledge Base

Power your own knowledge base to enable your customers to find answers to their questions.


A powerful website messenger that allows you to create your own experience.

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Shared Inbox FAQ

A shared inbox is a business tool that allows multiple team members to access and respond to customer messages from a single platform. These messages can come from a variety of channels, including email, multiple chat & live chat channels, social media, and more. A shared inbox generally includes features that make it easy to tag, assign and manage contacts that the whole team can access.

A shared inbox is a great way to manage customer support and inbound sales inquiries, as it allows a team to respond to messages from multiple channels in one place. In fact, even if you're a solo entrepreneur, a shared inbox can help you stay organized and respond to messages faster.

Yes - multiple users can access the same inbox simultaneously. Not only that, but they can also see the other users activity in real-time.

Yes - you can add labels or tags to messages in the shared inbox. Every conversation can be tagged with a label which is also visible on known contacts.

Fuse IM's shared inbox is available on all plans including the free plan. The only limit is the number of users available on each plan.

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