Our Shared Inbox is built for teams. With features like multi-user access and message tagging, you can ensure that everyone on your team is on the same page and that no customer message goes unanswered. Plus, our collaborative features make it easy to resolve issues faster and with more accuracy, so you can provide a better experience for your customers.
Tools for your team's success.
Our Shared Inbox has all the features you need to manage your team's workload and collaborate efficiently.
Respond to customer messages faster than ever before. Our streamlined platform allows you to manage all of your communication channels in one place, so you can save time and focus on providing exceptional service to your customers.
Designed for teams; With features like multi-user access and message tagging, you can ensure that everyone is on the same page and that no customer message goes unanswered. With an intuitive interface, it easy to collaborate and reach more customers more efficiently.
With Shared Inbox, you can transform your support team into a value driver for your business. By providing exceptional service and resolving issues quickly, you can improve customer satisfaction and loyalty, which can ultimately drive more sales and revenue for your business.
A shared inbox is a business tool that allows multiple team members to access and respond to customer messages from a single platform. These messages can come from a variety of channels, including email, multiple chat & live chat channels, social media, and more. A shared inbox generally includes features that make it easy to tag, assign and manage contacts that the whole team can access.
A shared inbox is a great way to manage customer support and inbound sales inquiries, as it allows a team to respond to messages from multiple channels in one place. In fact, even if you're a solo entrepreneur, a shared inbox can help you stay organized and respond to messages faster.
Yes - multiple users can access the same inbox simultaneously. Not only that, but they can also see the other users activity in real-time.
Yes - you can add labels or tags to messages in the shared inbox. Every conversation can be tagged with a label which is also visible on known contacts.
Fuse IM's shared inbox is available on all plans including the free plan. The only limit is the number of users available on each plan.