Shared Inbox

Streamline your customer communication.

Save time and focus on providing exceptional service to your customers.

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Response Shortcuts
Canned responses are a great way to save time and provide consistent customer service.
Segments
Segments allow you to organize your messages into groups based on criteria like customer type or message content.
Message Previews
See what visitors are typing before they send their message, so you can respond faster and more accurately.
Help Content
Provide helpful information to your customers with our built-in help content, which can be customized to meet your needs.
Private Notes
Add private notes to conversations to share information with your team without the customer seeing it.
AI Assistant
Put your customer support on autopilot with our AI assistant, which can answer common questions and provide helpful information.

Built for speed

Our Shared Inbox is built for teams. With features like multi-user access and message tagging, you can ensure that everyone on your team is on the same page and that no customer message goes unanswered. Plus, our collaborative features make it easy to resolve issues faster and with more accuracy, so you can provide a better experience for your customers.

  • Faster response times and improved efficiency
  • More accurate and consistent communication
  • Better collaboration and teamwork
  • Improved customer satisfaction and loyalty
  • Increased revenue and business value
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A Shared Inbox For Teams

Tools for your team's success.

Our Shared Inbox has all the features you need to manage your team's workload and collaborate efficiently.

Fast and Efficient Communication

Respond to customer messages faster than ever before. Our streamlined platform allows you to manage all of your communication channels in one place, so you can save time and focus on providing exceptional service to your customers.

Collaborative Features

Designed for teams; With features like multi-user access and message tagging, you can ensure that everyone is on the same page and that no customer message goes unanswered. With an intuitive interface, it easy to collaborate and reach more customers more efficiently.

Drive Business Value

With Shared Inbox, you can transform your support team into a value driver for your business. By providing exceptional service and resolving issues quickly, you can improve customer satisfaction and loyalty, which can ultimately drive more sales and revenue for your business.

Frequently asked questions

A shared inbox is a business tool that allows multiple team members to access and respond to customer messages from a single platform. These messages can come from a variety of channels, including email, multiple chat & live chat channels, social media, and more. A shared inbox generally includes features that make it easy to tag, assign and manage contacts that the whole team can access.

A shared inbox is a great way to manage customer support and inbound sales inquiries, as it allows a team to respond to messages from multiple channels in one place. In fact, even if you're a solo entrepreneur, a shared inbox can help you stay organized and respond to messages faster.

Yes - multiple users can access the same inbox simultaneously. Not only that, but they can also see the other users activity in real-time.

Yes - you can add labels or tags to messages in the shared inbox. Every conversation can be tagged with a label which is also visible on known contacts.

Fuse IM's shared inbox is available on all plans including the free plan. The only limit is the number of users available on each plan.

Ready to improve your customer support?

Start your 14 day trial. No credit card required.

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