Free live chat for your website

Answer customers in real time with live chat.

A live chat experience your customers will love and reduced workload for your team — install on your site for more sales and happier customers.

Try premium for 14 days, free after. No credit card required.
Screenshot of live chatbox and the shared inbox interface

Delight your customers with faster responses to their questions.

Free, forever

Get started with Fuse IM Chat for free. When you're ready we offer a whole suite of features to help you grow.

Install in minutes

Install on your website in minutes and start having conversations with your customers.

Increase success

Provide personalized and prompt service, boosting customer satisfaction and loyalty.

Boost sales and conversions by 40%

Respond to customer messages faster than ever before. Live chat has a significant impact on increasing conversions and fostering long-term customer loyalty.

Get started
Screenshot of chat box main screen

Build customer relationships through conversation.

Integrate a live chat for websites that'll wow your customers. Our platform helps you to resolve questions faster and in the moment. Resulting in happier customers and a happier team.

Each interaction is an opportunity to increase satisfaction. You'll see the difference in no time.

Screenshot of Messenger widget inboxes

Ready to improve your customer support?

Start your 14 day trial. No credit card required.

Start for free, grow into one powerful, easy-to-use platform

There's even more to explore. Go beyond a traditional chat-box with one of the most customizable platforms available. Besides brand and colors, our tools enable you to design your own widget, workflows and more. With powerful AI that can respond using your own content to save valuable hours of support.

Our lightning-fast inbox and integrations give you everything you need to succeed.

Screenshot of live chat widget showing different color themes

Explore more of our platform.

Fuse IM is a complete platform that helps you connect with your customers in a whole new way.

Shared Inbox

All of your communiation in one place. No more switching between apps to get work done.


A powerful website messenger that allows you to create your own experience.

AI Chatbot

Conversation AI chatbot that answers questions based on your own data.

Screenshot of chatbot answering a question

Handle 50% of questions with AI

Give immediate answers to your customers 24/7, even when you're not online. No more waiting for a response. There's no need to training required. Simply upload your own support content.

Get started
Screenshot showing custom Messenger design

Build your own live chat experience

Deliver a custom experience with your own home screen. Add custom buttons and content to promote your products and services, putting important information front and center.

Get started
Screenshot showing different message flows

Live chat that works the way you need it to

You don't need to compromise on your process.

Set up restrictions on inbound messages, or automatically route to the a bot. You can even disable chat buttons and use our prompts to create a bespoke message flow that works for you.

Get started

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Illustration of customer service

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Nov. 8, 2023

Live Chat FAQ

Live chat is a real-time communication channel that allows you to chat with a support representative directly on a website. This type of support is usually provided through a small chat window on the bottom right corner of a website.

When you need help, you can click on the chat icon on the website and start typing your questions. A support representative will respond to your message in real-time, providing you with the information and assistance you need.

Live chat provides customers with an immediate response to their questions or concerns. It is a convenient and efficient way to get help without having to leave the website. It can also improve customer satisfaction by providing a personalized experience.

This depends on the website and the support team. Some websites offer 24/7 live chat support, while others have specific hours of operation. With Fuse IM you can offer immediate answers to your customers with our AI Assistant.

Ready to improve your customer support?

Start your 14 day trial. No credit card required.

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