All-In-One Platform

Live Chat for Better Customer Relationships

Build a better experience for your customers and reduce workload for your team automatically.

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One powerful, easy-to-use platform

Fuse IM is much more than free live chat. Our software goes beyond a traditional chat-box by providing a shared inbox that boasts lightning-fast performance, AI technology that can provide instant answers to help effortlessly handle a larger volume of conversations while reducing effort. This allows you to deliver a superior customer experience and achieve cost reductions.

With Fuse IM, you're not only getting a powerful live chat tool on your website, but a comprehensive platform that empowers your team to excel in customer service.

Integrated Help
Enable self-service with integrated help center right in the messenger.
AI Answers
Answer questions instantly from your know knowledge base content.
Custom Bot Answers
Build custom bot workflows to perform complex tasks and automate your business.
Shared Inbox
Manage all your conversations in one place with a shared inbox.
Live Chat for Sales

Boost sales and conversions by 40%

The power of live chat goes beyond just providing customer support. It has a significant impact on increasing conversions and fostering long-term customer loyalty.

Targeted messages and proactive chat can help you reach out to customers at the right time and increase engagement.

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Automate with Bot Answers

Prevent burnout and handle 50% of conversations with AI answers

Give immediate answers to your customers 24/7, even when you're not online. No more waiting for a response.

Our AI enhances your customer service by answering 50% of questions automatically. Using your existing knowledge base, it can answer questions using your help articles and website content.

Your AI bot is ready for you from the get-go and there's no need to train. It's also easy to customize and improve over time.

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Ready to dive in?
Start your free trial today.
Make It Your Own

Live chat that works the way you need it to

You spend a lot of time developing your sales and support processes. We don't want to get in the way of that.

Our live chat can be configured to work the way you need it to. With message flows you can choose how to handle incoming messages, whether your require restrictions on how customers can contact you, or you want to automatically route messages a bot worflow.

You can even disable chat buttons and use our prompts to create a bespoke message flow that works for you.

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Design your Home Screen

Build your own live chat experience

From colors, logos, timezones and positions, customize the look and feel of the messenger to match your brand and increase trust customers.

With a few clicks you can design your own home screen deliver a custom experience with custom buttons and content to promote your products and services, putting important information front and center.

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Simple, transparent Pricing

No quotas, no per seat pricing. Only pay the features you need.

14 day free trial. No card required.

Payment frequency


For personal sites and freelancers who need basic chat to communicate with visitors.


Get Started
  • 2 seats included
  • Messenger Widget
  • Shared inbox
  • Mobile apps
  • Unlimited conversations
  • Unlimited history
  • Prompt triggers
  • Shortcuts


Most popular

For startups looking to grow who need to improve customer relationships.

Get Started
  • 5 seats included
  • Everything in Basic
  • Unlimited history
  • Prompt triggers
  • Shortcuts
  • Knowledge Base
  • Chatbots
  • Auto-Responders


For companies that need a full-featured solution for customer communication.

Get Started
  • 20 seats included
  • Everything in Basic and Pro
  • Knowledge Base
  • Chatbots
  • Auto-Responders
  • AI + GPT
  • AI answers
  • Custom answers
  • + more
Ready to dive in?
Start your free trial today.

Frequently asked questions

Live chat is a real-time communication channel that allows you to chat with a support representative directly on a website. This type of support is usually provided through a small chat window on the bottom right corner of a website.

When you need help, you can click on the chat icon on the website and start typing your questions. A support representative will respond to your message in real-time, providing you with the information and assistance you need.

Live chat provides customers with an immediate response to their questions or concerns. It is a convenient and efficient way to get help without having to leave the website. It can also improve customer satisfaction by providing a personalized experience.

This depends on the website and the support team. Some websites offer 24/7 live chat support, while others have specific hours of operation. With Fuse IM you can offer immediate answers to your customers with our AI Assistant.

Yes, live chat is secure. Most websites use encryption to protect your chat conversations from being intercepted by third parties.

Yes, live chat can help you with technical issues related to the website or the services offered by the website. Support representatives are trained to help with a wide range of issues, from basic questions to complex technical problems.

Ready to improve your customer support?

Start your 14 day trial. No credit card required.

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