Keep track of your customer relationships easily so your team always knows what's important to every customer.
Fuse IM's CRM is a powerful tool that benefits from being integrated with our entire platform. With our Shared Inbox, Messenger, and Live Chat you can capture new leads and manage your existing customers all in one place. Segments, user ID, and custom attributes allow you to create a personalized experiences. Our CRM is right at the front of your sales and support pipeline so you can see all of your customer activity instantly.
Capture leads and manage contacts with less work. Our CRM automatically creates new contacts from conversations with new visitors. Segments and custom attributes can be set automatically from your website or using automated Bot Answer workflows.
Every conversation with a contact is available in their profile and real-time notifications will alert you when a new conversation is waiting so you'll never miss a message.
With user identification, you can integrate your product with our CRM to differentiate between users and leads.
The potential to capture new leads is a natural fit with our Messenger and Live Chat. Every conversation with a new visitor is an opportunity for them to leave their email address. By using proactive prompt triggers, Bot Answers and other automations increases engagement and helps you grow further.
CRM stands for Customer Relationship Management. It is a strategy and technology that helps businesses manage interactions and relationships with customers. CRM is important because it enables organizations to improve customer satisfaction, increase sales, and streamline processes for better efficiency.
Our CRM offers a range of powerful features, including contact management, lead tracking, opportunity management, sales forecasting, task automation, email integration, reporting and analytics, and more. These features are designed to enhance your customer relationships and streamline your sales and marketing processes.
Our CRM is designed to scale with your business as it grows. Whether you have a small team or a large enterprise, our CRM can accommodate your needs. You can easily add or remove users, customize workflows, and expand functionality as your business requirements evolve.
We take data security seriously. Our CRM employs robust security measures to protect your customer data. This includes encryption of data in transit and at rest, regular backups, role-based access controls, and compliance with industry-standard security protocols. We prioritize the confidentiality and integrity of your data to ensure a safe CRM environment.